Member Experience Manager
Competitive / According to Scale
UK Skilled Worker Visa Provided
Full-Time (On-site)
07 Oct 2026
🟢 85% Sponsorship Likelihood
Vacancy Overview Highlights
As the Member Experience Manager, you will lead the delivery of an exceptional member experience across every stage of the member journey. You will use data and digital tools to personalise interactions, support member goals, and drive retention. The objective is to retain every member by ensuring they feel supported and driving operational standards.
Key Responsibilities • Lead the team to deliver a consistent, personalised, high-energy member experience • Create a positive club vibe • Train and support team members to deliver exceptional service and operational standards • Work collaboratively with all departments • Use data insights • Ownership of club standards, with a focus on cleanliness, operational excellence
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